Introduction

If you can't add tickets, publish them, or use an action on a listing, SeatHQ usually tells you why. This guide shows you where to look and what to do, followed by the most common messages and how to fix them.

The numbers in brackets, like (1), match the numbered markers in the screenshots.

Step 1: Read the Needed to Add Line

In the Add Tickets to Inventory window, read the orange line at the bottom (1). Needed to add: lists the fields you still have to fill in, here Event, Purchasing account, Section, Row and Quantity. With publishing turned on, it reads Needed to publish:. The add button stays greyed out until the list is empty.

Step 2: Jump to a Missing Field

Click a field name in that line, for example Section (1). The window jumps to that field so you can fill it in (2).

Step 3: Complete the Listing Before Publishing

If the Publish to Marketplaces card says Complete the listing first, then choose whether to publish it. (1), fill in the fields from the Needed to add: line first. The switch unlocks when the listing is complete.

Step 4: Find Out Why a Listing Action Is Greyed Out

On Inventory, click the ⋮ at the far right of the listing's row (1). If an item is greyed out, point to it (2) to see why (3). For example, a listing with sold seats shows This listing has sold seats and cannot be removed.

Tip: The ⋮ button is hidden while COMPS is on. If you don't see it, click COMPS to turn it off.

Tip: For everything in this menu, see How to Open the Actions Menu for a Listing.

Frequently Asked Questions

“Row must not include labels like "section", "row", or "seat".”

Type only the row itself, for example F.

"Value can have at most 2 decimal places." or "Total ticket cost must be less than 1,000,000."

Fix the price or cost field.

"On-Hand Date cannot be after the time of the event."

Pick an On-Hand Date before the event.

The add button says "Waiting for sync…".

SeatHQ is getting the event you picked ready. Wait a moment.

"Select an affiliate first (top right menu)."

Pick your affiliate with the affiliate button at the top of the page (see How to Check or Switch the Affiliate You're Working In).

"You cannot list tickets that have already been listed in this account."

Those seats are already in your Inventory. Check the existing listing.

"Unable to create ticket groups."

Try again. If it keeps happening, email support@seathq.com with the event and seats.

"This listing has sold seats and cannot be removed."

Listings with sold seats can't be removed. Unpublish the listing instead (see How to Unpublish or Publish a Listing).

Why won't my listing publish?

It needs a list price above $0 and, if On Hand Status is Pending, an On-Hand Date.

Need Help?

If you have any questions or need assistance, please contact our support team at support@seathq.com.