Introduction
This guide shows you how to fill in Seating Information when you add tickets, so the listing matches your tickets exactly, and how to choose how buyers can split them. To open the Add Tickets to Inventory window, see How to Add Tickets to Your Inventory.
The numbers in brackets, like (1), match the numbered markers in the screenshots.
⚠️Important: Section, row and seats must match your tickets exactly, or the order may be cancelled and you may incur a penalty.
Step 1: Enter the Section
In the Add Tickets to Inventory window, under Seating Information, type the Section exactly as it appears on your tickets (1). The counter shows how many characters you've used, out of 100.
Step 2: Enter the Row
Type the Row (1). Type only the row itself, for example F, not "Row F". The row can be up to 6 characters.
Step 3: Choose the Seat Type
Click Seat Type and choose Consecutive or Odd/Even (1). Consecutive is selected by default. This example uses Odd/Even.
Tip: Consecutive means seats next to each other with no gaps in the numbering (20, 21, 22).
Tip: Odd/Even is common in theaters: the numbers skip by two (11, 13, 15) but the seats are side by side.
Step 4: Enter Quantity and Low Seat
Type the number of tickets in Quantity (1), then replace the 1 in Low Seat with your lowest seat number (2).
⚠️Important: SeatHQ works out your seats from Low Seat and Quantity. Consecutive, Low Seat 11, Quantity 2 gives seats 11–12; Odd/Even gives 11 and 13. Always check the Seat Range on the confirmation screen.
Step 5: Choose a Split Rule
Click Split Type and choose how buyers can split your tickets (1):
- Standard Split Rule (the default): buyers can buy part of your tickets, as long as they don't leave you with a single ticket or, for listings of fewer than 6, an odd number of tickets. From 4 tickets, a buyer can take 2 or 4, but not 1 or 3.
- All Splits: buyers can take any quantity.
- No Splits: the tickets sell together.
- Split Multiples of 2: buyers can only buy in pairs (2, 4, ...).
Step 6: Check the Seat Range Before You Create
When you click Add & Publish (1 event) or Add unpublished (1 event), check Seat Range in the confirmation window (1). SeatHQ works out your seats from Low Seat, Quantity and Seat Type: here Odd/Even, Low Seat 11 and Quantity 2 give seats 11 and 13, shown as 11 - 13. If it's right, click Confirm and Create Tickets (2).
Tip: Check your seat numbers before you click Confirm and Create Tickets. You can't change them later in Edit listing, but you can still change the split rule (see How to Edit a Listing's Section, Row, Seating Type or Split Rule).
Step 7: Check the Seats in Inventory
Find the new listing in Inventory (1), for example by typing the event name in the Event or performer box above the grid. In the SECTION column, the seats SeatHQ created show under the section and row (2), here Seats 11–13 with an O/E tag. O/E means odd/even seats, so this listing has seats 11 and 13.
Frequently Asked Questions
Where do I enter each seat number?
You don't. Enter Low Seat and Quantity and choose the Seat Type, and SeatHQ fills in the rest.
My seats aren't next to each other. What do I choose?
If they're side by side but numbered by twos (common in theaters), choose Odd/Even. If they aren't side by side, add each group of seats as its own listing.
Need Help?
If you have any questions or need assistance, please contact our support team at support@seathq.com.