How to Check Your Notifications

Introduction

The bell at the top of every page tells you about new sales and changes to your listings. This guide shows you how to read your notifications and open the related order or listing.

The numbers in brackets, like (1), match the numbered markers in the screenshots.

Step 1: Find the Bell

Look at the bell (1) at the top right. The blue number is how many unread notifications you have.

The bell at the top right with the blue number 6, marked 1

Step 2: Open Notifications

Click the bell to open Notifications (1). The top shows how many are new (2). View All Activity (3) is at the bottom.

The Notifications panel, with the Notifications title marked 1, 6 new marked 2 and View All Activity at the bottom marked 3

Step 3: Read a Notification

Each notification (1) shows what happened (for example New Sale or Price Updated), the details, and how long ago it happened. A blue dot next to the title (2) means it's unread.

The first notification, a New Sale for 2 tickets, marked 1, with its title and blue dot marked 2

Step 4: Scroll for Older Notifications

Scroll the list for older notifications. Unread notifications (1) are listed first, followed by the ones you've already read (2), which have no blue dot.

The notification list scrolled down, with the last unread notification, a New Sale with a blue dot, marked 1, and a read Tickets Unpublished notification with no blue dot, marked 2

Step 5: Open a Notification

Click a notification's text to open it. A New Sale opens the order (1) in Orders, with its details (2) on the right. The notification is marked as read, so the number on the bell (3) drops by one.

Orders filtered to one order, with the order row marked 1, the order details on the right marked 2, and the bell now showing 5, marked 3

Step 6: View All Activity

To see the full history, click the bell and then View All Activity. The Activity page opens, with Activity (1) highlighted in the top menu.

The Activity page, with Activity in the top menu marked 1 and underlined in blue

Step 7: Close the Panel

To close the panel without opening anything, click the bell again or press Esc.

⚠️Important: Opening a notification marks it as read. To mark notifications as read without opening them, see How to Mark Notifications as Read.

Tip: The bell checks for new notifications by itself while the SeatHQ tab is open and in front.

Tip: Notifications follow your login, so you see the same list whichever affiliate is selected.

Frequently Asked Questions

How do I know I've made a sale?

You'll get a New Sale notification, for example "2 tickets sold for …". The order also appears in Delivery > Orders.

What do the other notifications mean?

Order Fulfilled: an order's tickets were delivered.
Price Updated: a listing's price changed.
Tickets Published / Tickets Unpublished: a listing was turned on or off for marketplaces.
Tickets Added / Tickets Deleted: tickets were added or removed.
Tickets Split / Tickets Combined: a ticket group was split, or groups were combined.

Where does clicking a notification take me?

New Sale and Order Fulfilled open the order in Orders. Listing notifications (for example Price Updated, Tickets Added or Tickets Unpublished) open Inventory filtered to that event.

Do notifications disappear once read?

No. They lose the blue dot and move below the unread ones.

Need Help?

If you have any questions or need assistance, please contact our support team at support@seathq.com.

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