Introduction

To deliver a Mobile Transfer order, you transfer the tickets to the buyer from the account that holds them, then record the transfer in SeatHQ by uploading proof of transfer or pasting the transfer link.

This guide shows you how to find the recipient's details, save your proof and check when the order is delivered.

The numbers in brackets, like (1), match the numbered markers in the screenshots.

Step 1: Find the Order

Type the order number in the search bar at the top of the page (1), for example 260011. Under SALES, click the order (2).

You can also double-click the order in Delivery > Orders.

Step 2: Check It's a Pending Mobile Transfer Order

The order opens in Delivery > Orders, with its details panel on the right. The list shows only this order, with a Search chip under Filters. To see all your orders again, click the x on that chip. Under Delivery Status, check that the method is Mobile Transfer (1) and the status is Pending (2). Then click Fulfill Order (3).

Tip: On Inventory, this delivery method is called Direct Transfer. Orders and the Fulfill order window call it Mobile Transfer.

Step 3: Open the Recipient Details

The Fulfill order window opens with Method: Mobile Transfer (1). Under Recipient, click View recipient info (2).

Step 4: Transfer the Tickets

1. Note the Recipient name (1) and Recipient email (2). Use the copy buttons next to them.
2. As the window says, this information closes once transfer evidence is saved (3).
3. In the purchasing account that holds the tickets (for example, your Ticketmaster account), transfer the tickets to this recipient.

⚠️Important: Recipient details stop showing once you save your proof. Copy them before you save and keep them private. If you need them again, contact support@seathq.com.

Step 5: Add Your Proof of Transfer and Save

1. Back in SeatHQ, under Complete transfer, click Upload document (1).
2. Choose your proof of transfer: a PDF, JPG or PNG, such as a screenshot of the completed transfer. The file appears in the list (2).
3. Or, instead of a document, paste the transfer link into Transfer URL (3).
4. Click Save (4).

Step 6: Check It Saved

You'll see Transfer details saved (1). Delivery Status stays Pending (2) until the marketplace confirms the transfer.

Step 7: Review What You Saved

To check, click Fulfill Order again. The recipient details are no longer shown: if you click View recipient info, you'll see Recipient info is not shown anymore. (1). Your proof shows as attached (2).

The message at the bottom still asks for proof and Save is greyed out because there's nothing new to save. Your proof is already saved. Click Cancel to close the window.

Step 8: Watch for Delivered

When the marketplace confirms the transfer, the order's DELIVERY STATUS in Delivery > Orders changes from Pending (1) to Delivered, like your earlier Mobile Transfer orders (2).

Tip: One proof is enough. Either upload a document or paste the transfer URL.

Tip: Paste the full transfer link, including the https:// (or http://) at the start. Otherwise you'll see Enter a valid http(s) URL. and Save stays greyed out.

Frequently Asked Questions

What counts as proof of transfer?

A PDF, JPG or PNG showing the completed transfer, or the transfer link.

I saved my proof, but the order still says Pending. Why?

Delivery status for Mobile Transfer orders updates from the marketplace once it confirms the transfer. If the order stays Pending, contact support@seathq.com with the order number.

Need Help?

If you have any questions or need assistance, please contact our support team at support@seathq.com.